Refund & Cancellation Policy

Cancelling. An Owner or Admin may cancel the Plan at any time online in the App, in the billing settings, without needing to contact Salt & Leaf. Cancellation takes effect at the end of the paid Cycle. The Plan does not renew after that, and the Account's Usage remains available until the Cycle ends. There are no refunds or credits for a partial Cycle.

Not feasible. If, after an Order is signed, Salt & Leaf cannot deliver the build plan, it will refund the Development Fee, less any Salt Credits from that fee already applied, and remove the remaining Salt Credits from that fee.

Retirement. The Order governs when and how a Custom Flow may be retired. Once a Custom Flow has gone live, its Development Fee is not refunded.

Rules for all of them. Plan Usage, Top-ups, Bonus Usage and Salt Credits:
(a) have no cash value outside the App;
(b) cannot be transferred to another Account or person, sold or withdrawn;
(c) are non-refundable, except where the law requires otherwise or Section 5.9 or Section 22.5 applies; and
(d) end when the Account closes, except as Section 22.5 provides.

Refunds on closure without cause. This Section applies if Salt & Leaf closes the Account under Section 22.3 for a reason other than the Customer's breach of these Terms, non-payment, or a legal or regulatory reason, or if the Customer closes the Account after objecting to a new Subprocessor under the Addendum. In either case, within 30 days after the Account closes, Salt & Leaf will refund to the original payment method:
(a) the unused part of each Top-up the Customer paid for, in proportion to the price paid for it; and
(b) for any Custom Flow that had not yet gone live, the Development Fee paid for it, less any Salt Credits from that fee already applied to charges.
Unused Plan Usage, Bonus Usage and Salt Credits still end and are not refunded, except as this Section, Section 5.9 or the law provides.

Billing questions. If the Customer believes a charge is wrong, it should email Salt & Leaf within 60 days of the charge so Salt & Leaf can review it. This does not limit any right the Customer has under law.